Toby LeSaux Smith

Privacy Policy

Toby Lesaux Smith (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, visitors, and users (“you”). This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect and process the following types of personal information:

1.1 Information You Provide

Contact Details: Name, email address, phone number, company name.
Project Information: Details provided during consultations or through contact forms.
Billing Information: Address, payment details (processed through secure third-party providers).

1.2 Automatically Collected Information

Device Data: IP address, browser type, operating system, and device information.
Usage Data: Pages visited, time spent on our website, and other analytics collected via cookies or tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: Deliver our web design, SEO, and digital marketing services.
Communication: Respond to inquiries, provide updates, and send promotional materials (with consent).
Improvement: Analyse website usage to enhance our services and user experience.
Legal Compliance: Meet legal obligations or enforce agreements

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal information based on the following legal grounds:

Consent: When you provide explicit consent for specific purposes.
Contractual Necessity: To fulfil a contract or provide requested services.
Legitimate Interests: To improve our services, maintain security, and communicate effectively.
Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

Service Providers: With third-party providers for payment processing, hosting, or analytics, subject to strict confidentiality agreements.
Legal Requirements: When required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

Marketing Data: Retained until you withdraw your consent.
Service Data: Retained for the duration of our relationship and any applicable legal periods thereafter.

6. Your Rights (GDPR)

Under GDPR, you have the following rights:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete information.
Erasure: Request the deletion of your personal data (subject to legal limitations).
Restriction: Limit how we process your data.
Data Portability: Receive your data in a portable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Revoke consent at any time for specific data uses.

To exercise these rights, please contact us at contact@tobylesauxsmith.co.uk. We will respond within 30 days as required by GDPR.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

Improve website functionality and performance.
Analyse usage patterns for optimisation.
Deliver personalised content and advertising (with your consent).

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Data Security

We implement industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. This includes:

Encrypted data storage.
Secure payment gateways.
Regular audits of security protocols.

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure adequate protection through mechanisms such as:

Standard Contractual Clauses (SCCs).
Binding Corporate Rules (BCRs).
Compliance with Privacy Shield frameworks (if applicable).

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and significant changes will be communicated to you directly where required.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: contact@tobylesauxsmith.co.uk

Your privacy is important to us, and we are committed to safeguarding your data at every step.

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